What is our 90-day money-back guarantee?
At Viranex, we believe shopping should feel completely risk-free. If you’re not satisfied with your first order, we’ll refund your money, because your confidence matters to us.
Simply use your Viranex product as intended, and if it’s not the right fit for you, submit a quick claim with your order number within 90 days of your first purchase. We’ll handle the rest.
FAQ
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What is the 90-Days money back guarantee?
If you're not satisfied with your first ViraneX order, you can request a full refund within 90 days of your purchase date.
How do i submit a claim?
If you’re not satisfied with your first Viranex order, you can submit your claim through our online form within 90 days of your purchase date.
Simply provide your order number along with a short description of your experience (optional, but appreciated).
Once your claim has been submitted, our team will review it within 7 business days and contact you directly with the next steps.
How long does it take to process the claim?
Once your refund has been approved, Viranex will process it within 7 business days. Depending on your bank or card provider, the refunded amount will usually appear in your account within an additional 3 to 10 business days.
How do I return an item?
If your Viranex product is sealed, unused, and in its original packaging, you may return it within 30 days of delivery.
To start a return, please contact us at info@viranex.com or use our return portal. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees.
How can I cancel my subscription?
To manage your Viranex subscription, please contact us directly at info@viranex.com or reach out to our support team. We’ll be happy to help you skip, cancel, or make any changes to your subscription.
You can also manage your subscription anytime through our Subscription Portal.
Product Returns
If you have any questions or need support, feel free to contact us at info@viranex.com our team is always here to help.
